Menu
Toll Free: 1800-843-1100 (10:00am to 5:30pm) enquiry@fireclay.in

FAQ's

What is fireclay.in?

fireclay.in is an e-commerce marketplace dedicated exclusively for sourcing Construction material, Providing skilled lobour and executing building contracts.

 

What are the products that I can source from fireclay.in?

We have a network of tried and trusted suppliers with premium brands and products covering all construction materials.

 

What is the process for registration/sign-up?

You can register by filling up the sign-up form. Click on the "create an  account" button on bottom centre to get directed to a simple form & get registered.

 

Do you provide guarantee/warranty for the products purchased through fireclay.in?

Guarantee or warranty for the products as per Vendors/Manufacturers terms.

 

What is 'My Account'? How do I update my information?

My account is your account on fireclay.in once you log in. It gives you a control over all your transactions. On “My Account”, you can:

Track the status of your orders.

Manage/edit your personal data like address, phone numbers, email ids.

Change your password.

 

What is RFQ model of buying on fireclay.in?

RFQ stands for Request for Quotes. It represents the same model of purchase currently prevalent in the market. Here a buyer raises an enquiry which is noted by our experts and the best quotes are then given to the customers.

 

What are the benefits of buying products& materials through fireclay.in?

At fireclay.in, you are assured to get the best quotes from us. Our procuring team interacts with a set of verified suppliers to get the best market deal with right quality and quantity. In short, fireclay.in helps in making purchase easier for you.

 

How do I track my enquiries, orders & deliveries?

You can log on to “my account” or call our customer care team at toll free number 1800-843-1100 to get the details.

 

How do I pay for my orders through fireclay.in.?

Once you have selected the product, the payment can be made by Cash on Delivery by way of cash/transfer or card.

 

What is the process to create my RFQ account on fireclay.in.?

To create a RFQ account on fireclay.in., you must be registered on fireclay.in

 

What are the modes of refund available in case of cancellation/return of order?

The money will be refunded back to the customer account by way of RTGS/NEFT.

 

Under what conditions can I ask to return the products on receiving the delivery?

Returns are accepted under the following conditions:

If the size or the dimensions of the ordered product is not as specified and is beyond tolerance limit (as per industry standard).

If Wrong materials/products are delivered.

If packed product delivered is or found tampered.

If it is found that received products or material are defective or malfunctioning.

If quality of the received material or product are not matching with manufactures specification.

 

I am not aware of the process of purchasing my products online. Instead, can I call you and place my order?

Yes, we do take tele-orders, you can get in touch through our Toll free number .

On ordering through phone, you will get an email/SMS notification about your order which you have to confirm through an email or an SMS. After receiving a confirmation from you, we will send a receipt of your order along with payment details. After receiving the payment, your order would be dispatched and you will be notified accordingly.

 

I need personal assistance with my order. Who can I contact?

Please drop an email at support@fireclay.in and somebody will get in touch with you to assist you.

 

I am having problems ordering through your website. What can I do?

Please mail us the issue you are facing at support@fireclay.in for assistance.

 

How do I know my order has been confirmed?

You will receive a confirmation notification on your registered email id and phone number. You can also see your orders in “My Account” once you login on fireclay.in.

 

Can I order a product that is 'Out of Stock' or not available on fireclay.in?

Though, you cannot place order for any out of stock or unavailable product online, you can call us or email at support@ fireclay.in to get assistance.

My items haven't arrived yet. What can I do?

Every order will be given the expected delivery time and you will be notified at every stage of its delivery through emails/SMS, still if the order does not arrives within that period, give us a call on 1800-843-1100 or drop us an email at support@ fireclay.in

 

Why should I pay delivery charges?

If your purchase quantity is below a set minimum order quantity, you need to pay for the delivery charges.

 

How much time does it take for an order to be delivered?

Estimated time of delivery varies product to product. An approximate delivery time would be notified to you once you place an order.

 

What are the shipping charges on fireclay.in?

Shipping charges vary with products and quantity ordered. The same will be mentioned alongside the products selected.

 

Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form provided, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage and in the right quantity).

 

Are there any specific time slots for deliveries of certain materials & products?

Yes. There are some regulations for delivery of certain products during the day. We will update you based on the order.

 

What is Cash-Before-Dispatch (CBD)?

On choosing CBD, you can pay the bill amount through cash to our authorised representative at your place.

 

Do I have to pay any charges for availing Cash-Before-Dispatch (CBD) service?

No, there are no additional charges.

 

Is Cash On Delivery available as a payment option?

Cash on Delivery is not available as a payment option as of now.

 

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

For any unsuccessful transactions, you will get all the amount refunded to your account within 24 hours or as stipulated by the respective banks.

 

What should I do if my payment fails?

In case of any failed payments, please do contact our customer care (support@ fireclay.in.) for assistance.

 

What should I do if the product is not available or out of stock after making the payment?

In case if the supplier is not able to fulfill the order after you make the payment, our team will process the refund to your bank account within 5 to 7 working days after receipt of your bank details.